Frequently Asked Questions

Ordering and Payment

What payment methods do you accept?

Checkout currently accepts Cash on Delivery (COD) requests only. Payment is due in full at delivery for an approved COD order. Each request remains pending until our store confirms product availability before dispatch.

Does submitting a request confirm my order?

No. Submitting a COD request does not guarantee approval or availability. We review each request and confirm availability before dispatch.

Can I place an order by phone?

At this time, orders can only be placed through our website. However, if you need assistance during the checkout process, call us at (239) 526-0560 and we will walk you through it.

Shipping and Delivery

How long does shipping take?

Standard shipping takes five to seven business days after your order is processed. Orders over $99 ship free; all other orders ship for a flat rate of $9.99. See our Shipping Policy for full details.

Do you ship internationally?

Currently, we only ship within the United States, including all 50 states and the District of Columbia.

Returns and Refunds

What is your return policy?

We offer a 30-day return window on most products. Items must be unused and in their original packaging. Visit our Refund Policy page for step-by-step return instructions.

How long do refunds take?

Refunds are processed within five to seven business days after we receive and inspect your returned item. For an approved COD return, the refund arrangement is store credit or bank transfer, as agreed with support.

Product Information

Are all products genuine and new?

Every product is listed as brand-new unless the product page explicitly states otherwise. We do not list refurbished or open-box items as new.

Do your printers come with a warranty?

All printers and scanners include the manufacturer's standard warranty. Warranty claims should be directed to the manufacturer, and our support team can help you initiate the process if needed.