Frequently Asked Questions

Ordering and Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and other major credit and debit cards through our secure checkout. All transactions are encrypted and processed by Stripe.

Can I place an order by phone?

At this time, orders can only be placed through our website. However, if you need assistance during the checkout process, call us at (239) 526-0560 and we will walk you through it.

Shipping and Delivery

How long does shipping take?

Standard shipping takes five to seven business days after your order is processed. Orders over $99 ship free; all other orders ship for a flat rate of $9.99. See our Shipping Policy for full details.

Do you ship internationally?

Currently, we only ship within the United States, including all 50 states and the District of Columbia.

Returns and Refunds

What is your return policy?

We offer a 30-day return window on most products. Items must be unused and in their original packaging. Visit our Refund Policy page for step-by-step return instructions.

How long do refunds take?

Refunds are processed within five to seven business days after we receive your returned item. The refund is credited to the original payment method. Allow additional time for the credit to appear on your bank statement.

Product Information

Are all products genuine and new?

Yes. Every product sold on our website is brand-new and sourced from authorised distributors. We do not sell refurbished, open-box, or grey-market items.

Do your printers come with a warranty?

All printers and scanners include the manufacturer's standard warranty. Warranty claims should be directed to the manufacturer, and our support team can help you initiate the process if needed.